Net Promoter Score is the the method to measure the customer loyalty and in Growth Hacking it is one of the most important number to improve strategy.
For this topic of Net Promoter Score, I would like to discuss the usability first before actual and practical definition of NPS. NPS (Net Promoter Score) tells you that: Is your product ready to start the referral program or campaign or not? It also tells you that: Is your Product Market Fit or not? Now, let’s start the discussion with the definition. NPS (Net Promoter Score) is the metric which is using globally, to measure the customer sat
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